You must contact us prior to returning any product to receive a return authorization. As soon as you return your item to us and it’s received into our system, we will expeditiously send a refund request to your bank or ship your replacement. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We do not refund shipping or freight charges on any orders or returns.
Most products sold by Hightanium Design qualify for free exchange or replacement within 14 days from the date your order ships. The product MUST be in unused, original condition, DO NOT return used products. We do not refund any freight or shipping charges.